Officer (Membership)

Requirements:
1. Minimum GCE ‘N’ level with 1 year experience in similar field
2. Customer service oriented
3. Possess good interpersonal and communication skills

Jobs Descriptions:
1. Handle membership enquiries via phone calls and emails
2. Input and maintain up-to-date membership records, account status, members’ particulars and account service requests received from members into CMS.
3. Follow up and collect membership entrance fee due from new applications and/or membership renewals. These include calling prospective members to close sales and remind expiring members to renew membership.
4. Activate and process new membership applications and/or membership renewals including preparing the membership package upon entrance fee payment made by members.
5. Process of members’ application for suspension of membership due to medical reason, or absent membership due overseas work posting, study, etc.
6. Process of security refund and/or account credit balance to members upon membership expiry or resignation.
7. To stand-in for and perform the duties at Membership Centre as and when necessary.
8. Any other adhoc assignment/ project that maybe assigned by HOD/ supervisor from time-to-time such as membership recruitment drive, Open House event, etc.

Others:
-5-day work week (Mon to Sun)
-Rotating Shifts: 8.00am to 5.15pm / 8.30am to 5.45pm
-Transport pickup at Tanah Merah MRT
-No quota for work permit applications.