Service Manager

Job Summary
We are a leading provider of commercial kitchen equipment solutions, trusted by clients
such as hospitals, hotels, and F&B establishments for our reliable products and responsive
service. As our business expands, we are looking for a capable and motivated Service
Manager to lead our service team.

Key Responsibilities:
 Lead and direct the service team to execute installation, repair, and maintenance of
commercial kitchen equipment, ensuring operational excellence and customer
satisfaction
 Oversee daily service operations by managing job scheduling, coordinating technical
support, and controlling inventory to optimize team efficiency and resource
availability
 Serve as the primary liaison for customers on service-related matters, delivering
clear communication and proactive follow-up to enhance client relationships
 Drive timely resolution of service requests by monitoring progress and implementing
solutions that uphold high service standards and minimize downtime
 Provide coaching, technical guidance, and conduct performance reviews to develop
team capabilities and maintain a skilled, motivated workforce
 Collaborate with sales and project teams to deliver technical advice that supports
project success and aligns service delivery with business objectives
Requirements:
 Minimum ITE / Diploma in Mechanical, Electrical, or related engineering field
 At least 3–5 years of relevant experience in servicing commercial kitchen equipment
 Experience in hotel or kitchen operations is an advantage
 Familiar with project or contract management in the maintenance industry
 Strong organizational skills and self-motivation
 Excellent leadership and communication skills
 Able to manage operations and field teams effectively
 Possess own transport
 Class 3 driving license is an advantage